Each year clients hire me to help them make tough decisions, but in the process, I learn as much as they do. Some of the things I discovered this year reinforced lessons I discovered previously, but every year brings surprises too. Here are my recommended New Year’s resolutions for anyone who wants to improve aRead more
When leaders continually and constantly grapple with tough questions and develop a list of standards that serves as more than a pretty poster, their beliefs serve as the bedrock of the organization’s strategy and provide guidelines about how and what to change. When beliefs veer from espoused values and create a dysfunctional or confusing setRead more
Last month Syracuse University decided to pull its “kiss cam” after fan Steve Port wrote to complain that the common staple at sports venues “sends the wrong message at a time when colleges are fighting against sexual assault.” He claims he was just “out to raise an important issue.” That’s all it took, one fanRead more
Like most other automakers, GM has faced the ups and downs of a troubled industry, but until last year, it had remained a powerhouse since its inception in 1908. GM led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, but then things changed. They faced bankruptcy inRead more
How can leaders move beyond assigning blame and putting out fires? Start with an arson investigation that includes looking for these early warning signs: An inability among senior leaders to articulate the organization’s strategy. Most leaders can explain what they plan to do this week or this quarter, but fewer have the ability to putRead more
