In 1992, relationship counselor John Gray wrote the highest-ranked work of non-fiction of the 1990s: Men Are from Mars, Women Are from Venus. Gray drew criticism from every corner, primarily because he lacked credentials. Few thought his communication courses in psychology had prepared him to assert that most problems between men and women occur becauseRead more
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WHY DIRECTORS SHOULD CREATE DISRUPTION How often do we hear the clarion cry, “Where was the board?” We hear this when a company experiences a scandal involving the CEO, an economic crisis, a product recall, or unethical practices. Negative headlines and regulatory actions follow, and we expect directors to clean up theRead more
“The heart of a fool is in his mouth, but the mouth of a wise man is in his heart.” – Benjamin Franklin How often have you said something that you thought was perfectly clear, only to find out later that the receiver had taken it in exactly the wrong way? Helping organizations and individualsRead more
Resolving conflict doesn’t come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. However, we know that disagreements and conflicts are part of any dynamic organization. They arise because people care about their jobs and want to produce good results. Helping organizations and individuals achieve a more powerful successRead more
A major source of communication breakdowns is incongruence between the words that people say and the nonverbal signals that they send, largely because we lose sight of the fundamental truth: You cannot not communicate. Every second that we are in the presence of another, we are constantly sending and receiving messages, often silent, nonverbal messagesRead more
