“The heart of a fool is in his mouth, but the mouth of a wise man is in his heart.” – Benjamin Franklin How often have you said something that you thought was perfectly clear, only to find out later that the receiver had taken it in exactly the wrong way? Helping organizations and individualsRead more
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Resolving conflict doesn’t come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. However, we know that disagreements and conflicts are part of any dynamic organization. They arise because people care about their jobs and want to produce good results. Helping organizations and individuals achieve a more powerful successRead more
A major source of communication breakdowns is incongruence between the words that people say and the nonverbal signals that they send, largely because we lose sight of the fundamental truth: You cannot not communicate. Every second that we are in the presence of another, we are constantly sending and receiving messages, often silent, nonverbal messagesRead more
“Criticism has the power to do good when there is something that must be destroyed, dissolved or reduced, but it is capable only of harm when there is something to be built.” – Carl Jung People won’t leave if they’re glad you’re their boss. They will want to stay with a boss that does whatRead more
People thought for centuries that dissecting, reducing, and taking things apart was the best way to learn about something. Scientists examined an entity by analyzing each individual component, further splitting the elements until the smallest part could be scrutinized. This way of looking at the world was popular until the twentieth century. Then a newRead more
