We think of self-esteem, confidence, and mindset as an individual’s internal locus of power and control. These factors determine and guide a person’s beliefs, behaviors, and decisions-the combination explaining a person’s success. When we discuss this concentration of perceptions in an organization, we use words like “brand” and “culture,” but we address the same issues.Read more
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The movement advocating consensus decision-making happened at about the same time as the human resources movement emerged. People researched democratic decision-making, advocated for more group involvement, and promised new-found synergy among members of the decision-making team. But not until the past five years have leaders sought to have their direct reports *like* their decisions. OfRead more
Airline captains don’t have an “open door policy, and there’s a good reason for that. Aside from the obvious terrorist and crazy passenger threats, airline pilots realize they face another adversary: treacherous interruptions. In 1974 an Eastern Airlines flight carrying seventy-eight passengers and four crew members crashed in dense fog during an instrument approach intoRead more
If you visit Dunvegan Castle on the Isle of Skye, you will see a yellow silk flag encased in glass, reputed to have originated in the Far East, possibly brought to Scotland by the Crusaders. Or, Vikings from Norway brought it. Or, it’s a saint’s relic. The Clan McLeod knows the real story. Centuries ago,Read more
Any discussion of motivation should begin with an analysis of people who have shown great application of it. Arguably, those whom Fortune ranks among the wealthiest in the world might make the list, especially if money were the only criteria for measuring motivation. It’s not, but it does provide a way of looking at theRead more
