A major source of communication breakdowns is incongruence between the words that people say and the nonverbal signals that they send, largely because we lose sight of the fundamental truth: You cannot not communicate. Every second that we are in the presence of another, we are constantly sending and receiving messages, often silent, nonverbal messagesRead more
Long before the ink dries on the legal agreement to acquire a company or to merge two entities, the integration strategy should be clear, but the timing can be tricky. Attempting to fill in the details too soon can take eyes off the integration. When that happens—often in response to pressure from investors, analysts, andRead more
Most parent companies conscientiously concentrate on the integration of business systems but ignore a more important part of the transaction—the assimilation of people. Frequently, they concentrate on retaining a few key individuals but give little attention to what will happen to the others. A year or two after the close, decision-makers frequently realize they shouldRead more
“Criticism has the power to do good when there is something that must be destroyed, dissolved or reduced, but it is capable only of harm when there is something to be built.” – Carl Jung People won’t leave if they’re glad you’re their boss. They will want to stay with a boss that does whatRead more
People thought for centuries that dissecting, reducing, and taking things apart was the best way to learn about something. Scientists examined an entity by analyzing each individual component, further splitting the elements until the smallest part could be scrutinized. This way of looking at the world was popular until the twentieth century. Then a newRead more
