Henman Performance GroupHenman Performance GroupHenman Performance GroupHenman Performance Group
  • About
  • Consulting
    • Build Stellar Boards
      • Board Assessment
      • CEO Evaluations
    • CEO Selection
    • CEO Transitions
      • CEO Transition Process™
    • C-Suite Selection
    • Culture Construction
    • Healthcare Services
      • Overview
      • First Look
      • OR Efficiency
      • Patient Satisfaction
    • M & A Consulting
      • Overview
      • Buyer’s Strategy
      • Acquisition Strategy
      • The Seller’s Strategy
      • Post Merger Integration
    • Strategy Formulation
    • Succession Planning
      • Executive Development
  • Leadership Development
    • CEO Advisor
    • CEO Coaching
    • C-Suite Coaching
    • Group Coaching
    • Talent Acceleration
    • Team Development
  • Speaking
    • Speaking Overview
    • Healthy Decisions
    • Risky Business Program
    • The Vibrant Board Approach
    • Make the Tough Calls that Shape the Future
    • The Merger Mindset Presentation
    • Challenge the Ordinary
    • Become a Magnetic Boss
    • How to Excel in the Hotseat
    • Take Charge of Change
  • Resources
    • Articles
    • Books
      • Healthy Decisions Critical Thinking Skills for Healthcare Executives
      • Risky Business
      • The Merger Mindset
      • Tough Calls: How to Move Beyond Indecision and Good Intentions
      • Challenge the Ordinary
      • Landing in the Executive Chair
      • The Magnetic Boss
    • Healthcare Services
    • Leadership Tips from Linda
  • Schedule a Call

Tips for Improving Communication

  • Tips for Taking Charge of Change
  • Tips for Working with Bullies
  • Tips for Building Teamwork
  • Tips for Dealing With Difficult People
  • Tips for Improving Communication
  • Tips for Improving Leadership Communication
  • Tips for Resolving Conflict
  • Tips for Avoiding the Ten Mistakes CEOs Make
  • Seven Tips for Getting Referrals
  • Ways the Board of Directors Can Improve Evaluations
  • More Ways the CEO Can Work More Effectively With the Board of Directors
  • Tips for Handling Crisis
  • Tips for Improving Customer Service
  • Tips for Making Better Decisions
  • Tips To Handle Your First Ninety Days on the Job
  • Tips for Better Meetings
  • Tips for Female Bosses
  • Tips for More Effective Delegation
  • Tips for Time Mastery
  • Ten Ways to Improve Motivation
  • Ten Tips for Identifying Top Strategists
  • Tips for Executing the Strategy
  • Tips for Improving Strategy
  • Tips for Implementing Strategy
  • Ten Ways to Know Your Competition
  • Tips for Launching a Strategy Initiative
  • How to Fend Off Mission Drift
  • Tips for Thriving, Not Just Surviving, During a Recession
  • Tips for Succession Planning
  • Tips for Better Performance Reviews
  • Tip for Developing High Potentials
  • Tips for Mentoring Clever People
  • Tips for Identifying Top Talent
  • Tips for Using Data for Pre-Employment Screening
  • Ten Ways to Improve Hiring
  • Tips for Improving Accountability on Teams
  • Tips for Improving Collaboration
  • Tips for Improving Goal Clarity
  • Tips for Improving Group Decision Making
  • Tips for Building Trust
  • Tips for Female Leaders to Reduce Workplace Stress
  • Tips for Making Your Company a Talent Magnet
Home Leadership Tips from Linda Tips for Improving Communication
  1.  Be receiver oriented. Ask yourself what perceptions the listener might have, and adjust your message accordingly.
  2. Use specific, concrete language. Concrete words frequently describe things that can be perceived by using one of the five senses or that can be described in behavioral terms.
  3. Use non-judgmental language. Descriptive words stress observable, external, objective reality. They focus the receiver’s attention on the thing or action being described, rather than on personal reactions.
  4. Stick to the facts. Statements of fact represent what is observed and cannot be made about the future.  Inferences go beyond what is observed and can concern the past, the present, or the future.  Facts have a high probability of accuracy; inferences represent only some modest degree of probability.
  5. Be congruent in your verbal and non-verbal messages. In other words, “walk the talk.”
  6.  Respect personal space. Personal space is the bubble that surrounds a person. Generally speaking, Americans are most comfortable when others are at least an arm’s length, 3-4 feet away.
  7. Respect turf. Territoriality refers to our “turf.”  At work, a desk, a computer, and our stapler represent our turf.
  8. Maintain eye contact. Eye contact encourages interaction by signaling that the communication channels are open and that the receiver is ready to listen.
  9. Remember to listen first and talk second.  Paraphrase what you’re heard, and reflect emotion. Ask open-ended questions to draw others out.
  10. When conflict occurs, depersonalize it.  Catch yourself when you begin to fall into the trap of believing that the other person is deliberately trying to make a situation difficult.

Leave a Comment

Cancel reply

Your email address will not be published. Required fields are marked *

Henman Perfomance Group Logo

Sign Up for our Newsletter

© 2025 Henman Performance Group | P.O. Box 7462 Town & Country, MO 63006 | Phone: (636) 537-3774

Website designed by: Go Daxxi

  • Home
  • About
  • Solutions
    • Board Services
      • Build Stellar Boards
      • Director Evaluations
      • CEO Evaluations
    • CEO Services
      • The Henman CEO Assessment™
      • CEO Advisor
      • CEO Transition Process™
    • Speaking
    • M & A Consulting
      • Acquisition Strategy
      • The Seller’s Strategy
      • Post Merger Integration
    • Strategy Formulation
    • Succession Planning
      • Executive Development
      • Executive Team Development
    • Pre-Employment Assessment™
  • Client Results
    • Client List
    • Case Studies
  • Resources
    • Books
      • Risky Business
      • The Merger Mindset
      • Tough Calls: How to Move Beyond Indecision and Good Intentions
      • Challenge the Ordinary
      • Landing in the Executive Chair
      • The Magnetic Boss
    • Leadership Tips from Linda
  • Assessments
    • Coaching Pre-Qualifying Survey
    • Board of Directors Assessment
    • Deal or No Deal Assessment
    • Executive Team Assessment
    • Integration Assessment
    • Strategy Assessment
    • Succession Planning Self-Test
    • Merger Mindset Quotient Assessment
  • Articles
  • Schedule a Call
Henman Performance Group