In parts of Indonesia Komodo Dragons make unwelcome and unannounced visits to villages that border their habitat. Even though the giant lizards and humans lived in harmony for generations, contention exists now because environmentalists have imposed new policies in a region where people previously perceived a sacred duty in caring for the Komodo Dragons. TheRead more
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“The heart of a fool is in his mouth, but the mouth of a wise man is in his heart.” – Benjamin Franklin How often have you said something that you thought was perfectly clear, only to find out later that the receiver had taken it in exactly the wrong way? Helping organizations and individualsRead more
Resolving conflict doesn’t come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. However, we know that disagreements and conflicts are part of any dynamic organization. They arise because people care about their jobs and want to produce good results. Helping organizations and individuals achieve a more powerful successRead more
A major source of communication breakdowns is incongruence between the words that people say and the nonverbal signals that they send, largely because we lose sight of the fundamental truth: You cannot not communicate. Every second that we are in the presence of another, we are constantly sending and receiving messages, often silent, nonverbal messagesRead more
Long before the ink dries on the legal agreement to acquire a company or to merge two entities, the integration strategy should be clear, but the timing can be tricky. Attempting to fill in the details too soon can take eyes off the integration. When that happens—often in response to pressure from investors, analysts, andRead more
