My local burger restaurant recently installed a state-of-the art Coke machine. A big screen displays about ten different options for ice, Coke, its various forms, lemonade, and Sprite. Customers can even opt to mix the different drinks in whatever formula they like. Leaders should offer several options for people to get what they want fromRead more
Blog
The Oxford American Dictionary describes mindset as “an established set of attitudes held by someone.” The definition implies stagnation–something that resists change. But great leaders know they can’t settle for any mental model that limits their potential. We develop a “mindset” from our mental models–those ingrained assumptions and generalizations we develop throughout life. These invisibleRead more
Recently, my seven-year-old granddaughter told me about an exciting day they had at her school. John Mabry, former St. Louis Cardinals player and current batting coach for the team, paid a visit to Julie’s second-grade class. I asked Julie what Mr. Mabry’s speech had been about, but she informed me he didn’t deliver a preparedRead more
In 2016, Wells Fargo fired more than 5,000 employees who learned the hard way that carrots don’t work–at least not in the long run. Decision-makers tied a substantial piece of these employees’ compensation to steep sales targets and made reaching them a condition of continued employment. They saw movement, if not true motivation. Even whenRead more
Each year I aspire to teach my clients lessons that will help them improve their personal and professional lives and their businesses. But what many of them probably don’t realize is that I simultaneously learn as I teach. And even though I’ve been consulting for more than thirty-five years, each year and each client hasRead more
