Each year clients hire me to help them make tough decisions, but in the process, I learn as much as they do. Some of the things I discovered this year reinforced lessons I discovered previously, but every year brings surprises too. Here are my recommended New Year’s resolutions for anyone who wants to improve aRead more
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When leaders continually and constantly grapple with tough questions and develop a list of standards that serves as more than a pretty poster, their beliefs serve as the bedrock of the organization’s strategy and provide guidelines about how and what to change. When beliefs veer from espoused values and create a dysfunctional or confusing setRead more
How can leaders move beyond assigning blame and putting out fires? Start with an arson investigation that includes looking for these early warning signs: An inability among senior leaders to articulate the organization’s strategy. Most leaders can explain what they plan to do this week or this quarter, but fewer have the ability to putRead more
Walt Disney started a fire in the entertainment world that continues to burn decades after his death. Perhaps no single figure so dominated American and indeed, even global-popular culture as Walt Disney did. Each year, millions view a Disney movie, visit his theme parks, watch his television shows, listen to his recordings, buy his products,Read more
We create organizational cultures as we go along, sometimes consciously, often unconsciously–but always through decisions. When leaders decide to build a powerhouse of excellence, they start by asking themselves what needs to change and what should stay the same. When companies embrace a change orientation, they consider innovation as part of that culture, not aRead more
