The recent secret service scandal has once again thrust a disgrace into the limelight.  Several men have already lost their jobs, more will probably follow, and the US suffers  embarrassment on the international stage.

I can hear the clarion cry. “Let’s throw some training at this!”  We hear this wail consistently right after the “Something must be done” and “Let’s throw some time and money at this so people will think we’re on it” discussions.

As someone who spent much of her adult life as a trainer, I speak with some authority when I say this is ridiculous. About 40% of the time, training doesn’t address any true strategic objective, other than to have some training. It accomplishes nothing but costs dearly in time and money.

Another 40% the training addresses behavior change; no behavior changes; so the training accomplishes nothing and costs dearly in time and money.

Starting to see a pattern?

About 20% of the time, participants in the training learn some critical skills that improve their job performance (think recurrent training for airline pilots).

I should add that 86% of statistics are made up.

In the case of the Secret Service ethics training, I’d like the job of designing the program. It would be a short training day with two modules:

Module One: Do what’s right.

Module Two: Avoid what’s wrong.

We’ll start at 9:00, take a break at 9:15, answer questions at 9:45, and be out before 10:00.

Years ago when I taught at Washington University in their Leadership in Technology graduate program, I mentioned to some senior Boeing IT professionals that I thought ethics training was a waste of time and money since you can’t really teach integrity; you can only explain protocols, procedures, and consequences.

One student expressed umbrage. He informed me, in no uncertain terms, that if it weren’t for Boeing’s yearly ethics training, he’d never get caught up on his emails and paperwork.

The Secret Service needs to do some things differently, no argument. But training isn’t the answer, and neither is the latest “Do something” initiative—to send “chaperones” with the agents. So now, in addition to paying for the requisite agents, we need to pay for a babysitter? What happened to appointing a senior team member who has  accountability for those in the chain of command? As in most cases like this, the fault rests on the shoulders of the leaders and the culture they have  allowed to evolve.

Address those issues, and you’ll have a project that  could actually engender change.

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