If you played sports in school, did the coach play everyone equally? Create an egalitarian form of governance in which each person had a say? Or, did the stars, the one who had the innate athletic ability and drive to put it into action receive a disproportionate amount of playing time and the coach’s attention?Read more
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In September chief executive Jeff Smisek, and two senior officials of United Airlines stepped down in response to a federal investigation into whether the airline had traded favors with the chairman of the Port Authority of New York and New Jersey. The scandal involved United agreeing to reinstate money-losing flights to the airport nearest theRead more
Each year clients hire me to help them make tough decisions, but in the process, I learn as much as they do. Some of the things I discovered this year reinforced lessons I discovered previously, but every year brings surprises too. Here are my recommended New Year’s resolutions for anyone who wants to improve aRead more
When leaders continually and constantly grapple with tough questions and develop a list of standards that serves as more than a pretty poster, their beliefs serve as the bedrock of the organization’s strategy and provide guidelines about how and what to change. When beliefs veer from espoused values and create a dysfunctional or confusing setRead more
Last month Syracuse University decided to pull its “kiss cam” after fan Steve Port wrote to complain that the common staple at sports venues “sends the wrong message at a time when colleges are fighting against sexual assault.” He claims he was just “out to raise an important issue.” That’s all it took, one fanRead more
