From the category archives:
Corporate values describe the principles and standards that will guide an organization’s ethical and business decisions. Organizations typically list things like leadership, integrity, quality, customer satisfaction, people working together, a diverse and involved team, good corporate citizenship, and enhancing shareholder value. While all of these are laudable, which would a successful company not value? A [...]
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Debbie, the VP of Medical Records at a large hospital, told me last week we couldn’t schedule a call for Friday because she has to attend a 9 o’clock “customer satisfaction” meeting every week during that time. Curious about why she would have to attend, I probed more. As Debbie explained, improving customer satisfaction numbers [...]
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“Occam’s Razor,” a principle attributed to the 14th century English logician and Franciscan friar states “Entities should not be multiplied unnecessarily.” The term “razor” refers to the act of shaving away everything that stands in the way of the simplest explanation, making as few assumptions as possible, and eliminating those that make no difference. All [...]
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Coaching finance executives is one of my passions and areas of expertise. I find they are usually the smartest people in a given organization and eager learners. They also usually have the six essentials of great leadership: integrity, analytical reasoning, learning ability, quantitative talent, achievement drive, and good people skills (even if they aren’t always [...]
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I just returned from Fripp Island SC, one of my favorite places on earth. In addition to offering pristine beaches, herds of tame deer, and unequaled golf, it serves as home to my all-time favorite novelist, Pat Conroy. It does have a peculiar practice, however. When guests rent property, the owners issue an “amenity” card [...]
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To my knowledge, ethics training has never made anyone more ethical. I made this statement, to which the students ardently objected, a few years ago in my graduate leadership class at Washington University. While the students agreed with me in theory, many of them had just returned from yet another mandatory ethics training and mentioned [...]
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