From the category archives:
When I was learning to read, teachers encouraged me to look for “contextual clues” to figure out what a given word meant. If we were to do that in analyzing “customer service,” we might erroneously conclude that it has to do with serving customers. “Customer service” describes what a given company decides you should have. [...]
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Yesterday’s Wall Street Journal reported that Wal-Mart is in the midst of the worst U.S. sales slump ever, posting its second straight year of declining sales. How can this happen to America’s behemoth? They misstepped. To jumpstart lethargic growth and counter the rise of competitors, decision makers veered away from the winning-formula mission: “Saving People [...]
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This week I took a guided tour through Dante’s circles of hell. I went swim suit shopping. Like most women, I would rather have a root canal. I visited a once high-end chain and wanted to leave after 15 minutes. The carpet was filthy, and it emitted an odd odor. The only way I can [...]
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Before a recent trip to DC to stay at a members’ only club, I phoned to inquire about suitable attire for the dining room. Since I had asked a friend to join me for dinner, I needed to know specifically whether gentlemen were required to wear a coat and tie. The club representative to whom [...]
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I have been a frequent flyer for so many years that I now have enough frequent flyer miles to displace the co-pilot. I’ve seen it all. Let’s face it, in the US we don’t do air travel too well. Once a glamorous form of transportation, it has now sunk to the level of flying bus [...]
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