From the category archives:
In an ideal world, crisis management begins long before a crisis actually occurs—in a calm and objective environment. It begins with a thorough audit of organizational risks—not a hand-ringing, floor-pacing attempt to control the future. Listing every potential organizational crisis would be impossible. However, understanding some of the major categories of risk can help you [...]
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When a disaster occurs, acknowledge it; get everyone else to acknowledge it; and respond to the early warning signals. Don’t deny the urgency or severity of the adversity, blame people, external events, or the illusive “they” that seem to contribute to most of the world’s mischief. If you played a role in creating the crisis, [...]
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Like accomplished, safe pilots, leaders need to maintain altitude, airspeed, and ideas—the three main ingredients in the formula for ensuring success, or at least a best case scenario outcome. In a physical sense, altitude relates to the elevation of an object above a certain level, usually the earth. Therefore, “altitude” as it applies to leadership, [...]
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Where there’s smoke, there’s usually a fire, or there was a fire, or one is about to start. Sometimes the fire immediately rages out of control, requiring copious amounts of water to douse it, the involvement of trained firefighters, and loss of resources. At other times, the embers will glow, and leaders will fail to [...]
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